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Privacy Policy

We clearly understand the importance of protecting your privacy and respect that you would want to safeguard the use we make of your personal information. We therefore make it a high priority to ensure that your personal information (including credit card details) remain secure and confidential and are only used for the intended purpose. In this privacy policy we explain how we collect data about you and the nature of that data, how we use that data, who that data may be sent to and how you can amend data you have submitted to us.

This Privacy Policy applies not only to our website www.mediteranique.com but also to personal information supplied over the telephone, by email or letter.

TYPE OF DATA COLLECTED AND FROM WHAT SOURCE

The following personal information may be collected, stored and used:
a. Your first name, surname, telephone number, mobile number, fax number, postal address, email address.
b. Information about your computer and about your visits to and use of our web-site including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and web-site navigation.
c. If you make a reservation or purchase any items using a credit or debit card then we take the card number, cardholder name, expiry date and CVV number;
d. Your hotel preferences and travel experiences.
e. Your date of birth and smoking preferences. 

Further personal information may be divulged by you in a variety of circumstances such as:
a. When you make a hotel reservation, over the telephone, by email, letter or fax.
b. When you subscribe to our newsletter, enter competitions or register for promotions.
c. When you join the MedClub.
d. When you take part in surveys or provide us with your feedback.
e. When you make comments on the MEDITERANIQUE Blog (when activated) or social media sites such as facebook, twitter, Linkedin etc.

USE OF COOKIES

To ensure we work even more efficiently, we use 'cookies' to collect information about your use of our website. Cookies are a feature of web browser software that allow web servers to temporarily store information within your browser, which in turn allow us to recognise the computer used to access our website.

HOW WE USE YOUR PERSONAL INFORMATION

Your personal information will be used to do the following:
a. To administer our website.
b. To improve your browsing experience by personalising the website for you.
c. To enable your use of the services available on the website.
d. To send statements and invoices to you and process payments, where appropriate.
e. To track your use of the reservation process and contact you three times via email, once to confirm your reservation, once before your visit and once following your visit asking for your experience.
f. To send you general commercial and marketing communications relating to our business.
g. To send you email notifications which you have specifically requested.
h. To deal with enquiries and complaints made by you.

We guarantee not to provide your personal information to any third party for the purpose of direct marketing, without first obtaining your express consent.

DISCLOSURE OF INFORMATION

Your personal information may be disclosed by us to our employees, officers, agents, representatives, suppliers or sub-contractors as deemed reasonably necessary for the purposes set out in this privacy policy.
In addition we may disclose your personal information:
a. If we are required to do so by law.
b. In connection with any legal proceedings or prospective legal proceedings.
c. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

DATA TRANSFER ABROAD

Your personal information may be transferred between any country (including the United
States which has different data protection laws to the EU) in which MEDITERANIQUE operate or maintain a sales office, providing the use of your data is within the scope and in accordance with this privacy policy.
Furthermore, personal information submitted by you for publication on the web-site (MEDITERANIQUE Blog for example) will be published on the Internet and may be available, via the Internet, globally. In these instances we cannot prevent the use or misuse of such information by other parties.
The transfer of personal information as stated above is expressly agreed by you.

PROCESSING OF YOUR DATA BY A HOTEL MEMBER

Any personal data submitted by you through our website during the reservation process at one of our hotels or by making any cancellations or changes (such as your name, address or payment details) will be processed by us on behalf of and as the contractual data processor of the particular hotel of your choice. Furthermore, we not maintain any discretionary authority regarding the processing of your personal data. The processing of your personal data is fully controlled by the hotel of your choice and is processed by us in accordance with the hotel’s instructions.

Your personal data will not be stored for any purpose other than for its processing according to the instructions of the hotel of your choice and will not share your personal data with any third party.

CREDIT CARD CVV NUMBER

We agree to fully comply with the current Data Security Standard of the PCI Security Standards Council when processing or transmitting your credit card security number CVV to any MEDITERANIQUE hotel.

SECURITY

Data transmission over the Internet is inherently insecure and we cannot guarantee the security of such data sent over the Internet. However, every reasonable effort and precaution that can be taken will be taken by us, to prevent the loss, misuse or modification of your personal information.

Members of the MedClub are responsible for keeping their user names and passwords confidential and we cannot be held liable for any loss or access to your information should you inadvertently pass on your . 

AMENDMENTS TO OUR PRIVACY POLICY

From time to time it may be necessary to update or amend our Privacy Policy. Each time this is done we will post the revised version on the web-site. You should therefore check this page prior to using our website, to ensure that the changes made are acceptable to you.

YOUR PRIVACY RIGHTS

At any time, you may unsubscribe on any MEDITERANIQUE email promotion or instruct us in writing either by email or through the post, to suspend the use of your personal information for marketing purposes.

THIRD PARTY WEBSITES

Our website contains links to other websites and as such we cannot be held responsible for the privacy policies or practices of third party web-sites. We can however guarantee that your personal data will not be transferred to these third party sites from our website.

CONTROL OF DATA

Continental Luxury Hotels Ltd. registered at 34-35 Eastcastle Street, London W1W 8DW, are responsible for the personal information collected through the website or through your dealings with MEDITERANIQUE and the MedClub.

CONTACT

If you have any queries about our Privacy Policy or the way in which your personal information is handled, then please email us at: info@mediteranique.com